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Technical support

  • Department: Operations
  • Location: Maple Park and Naperville, IL area
  • Workplace Type: Hybrid
  • Employment: Fulltime

About Raft

Raft Technologies is revolutionizing global connectivity by harnessing radio frequency cutting-edge Skywave technology to create the world’s fastest low-latency wireless network, pushing the boundaries of communication speed to approach the ultimate limit of light itself. Raft operates ultrafast data links connecting key destinations across continents, with a focus on transatlantic routes, linking major financial hubs worldwide.

About the Position

We are seeking an experienced Technical Support and Project Manager to join our team in the Chicago area. This role combines technical expertise in RF systems with project management in the telecommunications and infrastructure sector.

Location: The position is based in the Maple Park and Naperville, IL area.

Responsibilities

Technical support for Chicago hub sites:

  • Support for amplifiers, servers, antennas, shelter infrastructure, and networking/remote access
  • Troubleshoot complex technical issues and maintain system availability

Construction Project Management:

  • Plan, execute, and oversee telecommunications infrastructure projects
  • Ensure projects meet deadlines and budget constraints

Handle permits and administrative processes for all sites within the US

Support maintenance window activities in the Chicago hub

Assist in purchasing and equipment sourcing

Aid in searching, recruiting, and training local T1 staff across the US

Requirements

  • Proven experience in RF systems support and project management – required
  • Familiarity with telecommunications infrastructure and networks – highly advantageous
  • Ability to work independently and as part of a team
  • Excellent communication and interpersonal skills
  • Willingness to work non-standard hours and weekends on-call (not on a regular basis)
  • Valid driver’s license and willingness to travel within the area
  • Bachelor’s degree in Electrical Engineering, Electronics, or related field -Advantage

 

Additional Information

  • This is a physically demanding, field-based job involving hands-on maintenance and support of technical equipment at various locations around the Chicago area.
  • Candidates must have valid work authorization in the U.S., as we are unable to sponsor work visas. This position is offered on a contract/consultant basis, requiring the ability to invoice for services rendered.

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